Help Center

🎯 Getting Started

Complete registration with valid business information
Upload 5 recent shipping labels for verification
Wait for approval (usually within 24-48 hours)
Access your dashboard and start searching
Submit your first report when you encounter fraud

Daily Limits: 1 report per day, limited searches to prevent abuse

🔍 Using CredForma

Searching Addresses

Enter the complete shipping address
Review any risk signals found
Use as one factor in your decision

Understanding Risk Scores

Low Risk: Few or old reports
Medium Risk: Recent activity reported
High Risk: Multiple recent reports

Remember: Reports decay over time to prevent permanent flagging

📋 Reporting Guidelines

✅ What TO Report:

Chargeback after delivery confirmation
Return with different/damaged items
Multiple suspicious orders to same address
Clear fraud patterns with evidence

❌ What NOT to Report:

Legitimate returns within policy
Customer complaints or rudeness
One-time delivery issues
Buyers who change their mind

👤 Account & Technical

Password Reset: Use "Forgot Password" on login page
Update Business Info: Email support with changes
Browser Support: Chrome, Firefox, Safari (latest versions)
Account Suspension: Email support for appeals
Delete Account: Contact support@credforma.com

Include your account email and description in all support requests.

🛡️ Safety & Best Practices

⚠️ Critical Rules

NEVER tell customers about CredForma or flagged addresses
Use CredForma as one of multiple decision factors
Maintain complete customer privacy
Protect your login credentials

Violating these rules may result in immediate termination and legal liability.

🤝 Community Guidelines

CredForma works because sellers trust each other. Please:

Submit only verified fraud patterns
Focus on quality over quantity (1 report/day limit)
Never submit retaliatory reports
Respect the privacy of all parties

Review our Terms of Service and Privacy Policy for complete guidelines.

Quick Answers to Common Questions

Why can't I report more than once per day?

This limit ensures quality reports and prevents system abuse. Focus on reporting only the most serious fraud patterns.

Why was my account not approved?

Common reasons include: incomplete information, invalid shipping labels, or not meeting seller requirements. Check your email for details.

Why can't I see who reported an address?

Reporter anonymity protects sellers from retaliation and maintains trust in the system.

What if I accidentally report the wrong address?

Contact support immediately. While reports cannot be deleted, we can add notes to prevent unfair flagging.

How long do reports stay active?

Reports gradually decay over time. Recent reports carry more weight than older ones, preventing permanent blacklisting.

Can I use CredForma with any platform?

Yes, but you must comply with each platform's terms. CredForma has no official affiliations with specific marketplaces.

Beta Program Information